Help center
How can we help?
Browse the common topics, read a guide, or reach a human — whatever's fastest for you.
Common questions
Quick answers
How do I set up my property?
Guided setup walks you through rooms, room types, rate plans, taxes and users. A small property is typically live in an afternoon; your old system keeps running until you cut over.
How do I connect an OTA?
Open Channels, pick the OTA and follow its verification flow. Once connected, rates and availability sync both ways automatically — no manual updates.
How do split folios work?
A reservation can carry several folios — company pays the room, the guest pays extras. Charges are posted or moved between folios, and each folio invoices separately.
What does the night audit do?
It posts room and tax charges for the day, verifies cash sessions, rolls the business date and locks the figures — automatically, with a summary in your inbox.
Can housekeeping use their own phones?
Yes. Housekeeping sees their task board and sets room status from any phone browser — no app install, and the desk sees the change instantly.
How do I contact support?
Email us from the contact page and a real person will help — most common answers are also in the guides below.
Can't find it here?
The guides go deeper than these quick answers — what a PMS actually does, overbooking prevention and the night audit are the most-read. If the answer genuinely is not on the site, contact us with the details and we will answer directly — and usually add the answer here for the next person.
Still stuck?
Email support and we'll sort it out.