Stay history
Every stay, rate and folio total — lifetime value at a glance.
Module
Guest profiles
The guest who stayed twice is one person, not two records: history, preferences, loyalty and consent in one profile.
- One profile per guest
- Stay history
- Loyalty & segments
- GDPR tooling
Guest profile
How it works
From stay to relationship
Profiles build themselves
Every reservation enriches the profile — stays, spend, preferences, notes.
The desk knows the guest
VIP flag, allergy note, room preference — visible at check-in, not in an archive.
Marketing respects consent
Communication preferences and consent tracked per guest, honoured everywhere.
What you get
What profiles carry
Preferences & notes
Room, floor, pillow, allergies — the small things that read as care.
Loyalty
Points and tiers for the guests who keep coming back.
Segments & campaigns
Corporate, leisure, VIP — group guests and reach the ones who opted in.
Deduplication
The same guest from two channels merges into one profile.
GDPR export & erasure
A guest's data exported or erased on request — properly, across modules.
In practice
Guests who feel remembered
The returning regular
Fourth stay this year — the desk greets them with their usual room preference already applied.
The data request
A guest asks what you hold about them — the export answers in minutes, completely.
The allergy note
Written once at booking, visible to the restaurant at dinner.
Frequently asked questions
How does deduplication work?
Matching by email and identity signals suggests merges; you confirm. OTA guests and direct guests become one person.
Is GDPR erasure real deletion?
Yes — personal data is erased or irreversibly anonymised across modules, while legally required financial records keep only what the law demands.
Can I export guest data?
Per guest (GDPR requests) and in bulk (your own analysis) — it's your data.
Does marketing consent sync with campaigns?
Consent lives on the profile and every outbound communication checks it first.
See it on your own property
Start the 14-day free trial — no card, set up in an afternoon.