Module

Reservations

Every booking — direct, walk-in, group or OTA — lands in one calendar with real availability, real rates and one guest profile.

  • One calendar, every channel
  • Group bookings
  • Waitlists & options
  • Full audit trail

Reservations

How it works

From enquiry to confirmed stay

  1. Availability answers instantly

    The calendar knows every channel's bookings, so the answer you give on the phone is the truth.

  2. Book in seconds

    Pick dates, room type and rate plan — the reservation carries the guest profile and opens its folio.

  3. Change without breakage

    Extend, shorten, move rooms or cancel with policies applied — every change audited.

What you get

What reservations get

Group bookings

Blocks, rooming lists and a master folio for the group that pays together.

Extras on the booking

Airport pickup, cots, late check-out — priced and attached per reservation.

Cancellation quotes

What cancelling costs, computed from the policy before anyone confirms it.

Waitlist, options & holds

Full night? Keep the enquiry, hold a decision window, promote when a room frees.

No-show handling

Mark, charge per policy, release the room — one action.

In practice

Bookings that behave

The phone booking

Quote, book and confirm while the caller is still on the line — under a minute.

  • Direct

The wedding block

Twenty rooms held for the party, rooming list filled as guests confirm, one master folio.

  • Groups

The OTA modification

Guest changed dates on Booking.com? The calendar updated itself; the desk just sees the new dates.

  • OTA

Frequently asked questions

Can I import existing reservations?

Yes — future reservations, guest profiles and rate plans import during onboarding, and your old system keeps running until you cut over.

How do group bookings work?

A group holds a block of rooms with its own rooming list. Rooms confirm individually; billing can go to one master folio, per-room folios, or a split.

Can a reservation hold without payment?

Yes — options hold a room for a defined window, and your deposit policy decides when payment is required.

What about overbooking?

Availability is one number across all channels, updated on every booking. The calendar also blocks assigning two stays to one room.

See it on your own property

Start the 14-day free trial — no card, set up in an afternoon.