Privacy Policy

Last updated: January 1, 2025

1. Introduction

Lobbix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our hotel property management system.

2. Information We Collect

Information You Provide

  • Account information (name, email, password)
  • Hotel and property details
  • Guest information entered into the system
  • Payment and billing information
  • Communications with our support team

Information Collected Automatically

  • Usage data and analytics
  • Device and browser information
  • IP address and location data
  • Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Service
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage and improve our Service
  • Detect and prevent fraud and abuse

4. Information Sharing

We may share your information with:

  • Service providers who assist in operating our Service
  • Payment processors for billing purposes
  • Third-party integrations you authorize
  • Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure data centers

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications

8. Cookies

We use cookies and similar technologies to improve user experience, analyze trends, and administer the website. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our Service.

12. Contact Us

For questions about this Privacy Policy, please contact our Data Protection Officer at:
Email: privacy@lobbix.org
Address: San Francisco, CA, USA